Help Center

Frequently Asked Questions

Find answers to common questions about our eSIM services, installation process, and coverage details.

What is an eSIM?

How do I install and set up an eSIM on my iOS device?

How do I install and set up an eSIM on my Android device?

Installing eSIM(s) On An Apple iOS 17 Device Using A Photo From Your Gallery

How to Install an eSIM(s) On An Apple Device Using Universal Link (iOS 17.4 and above)?

Start your Plan

Can I install one eSIM on several devices?

“Cellular Plans From This Carrier Cannot be Added” Error Message

What should I do if my device is network locked?

How To Check If Your Phone Is Unlocked

Can I use my eSIM for a personal hotspot or tethering?

What is “PDP Authentication Failure”?

“This code is no longer valid” error

How do I remove an eSIM?

When can I remove an eSIM?

How to find your eSIM unique ICCID

Will my eSIM work in a Smart Watch?

Can I send SMS or make phone calls using my eSIM?

Does having more than one eSIM profile mean the user must have more than one phone number?

What services can be used with TelliSIM?

What is the Fair Usage Policy for unlimited plans?

Are customers allowed to use their mobile hotspots?